I inadvertently ordered this set as unmounted stamps when I really wanted pre-mounted and cut out stamps. I emailed to see whether I could swap for a mounted set and within minutes had a personal phone call from Lesley who was very friendly and helpful. She agreed to send a mounted set at no extra postage cost. If only every company was like this! I haven't used the stamps yet but I am sure they will stamp just as well as other Chocolate Baroque products. Thank you Lesley and team.